Privacy Policy
Exchange Policy
At Zila Studio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with an exchange subject to the following terms and conditions.
Exchange Eligibility
Articles purchased online are eligible for exchange within 7 days of delivery.
To qualify for an exchange:
- The item must be unused, unwashed, unworn, and unaltered.
- All original tags, labels, and packaging must be intact.
- A valid proof of purchase (Order Number or Order Confirmation) is required.
- For damaged, defective, or incorrect items, clear photo evidence must be provided for verification.
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Items Not Eligible for Exchange
The following items cannot be exchanged:
- Sale or discounted items.
- Clearance or promotional products.
- Customized or made-to-order items.
- Products showing signs of use, washing, perfume, stains, or alterations.
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Exchange Process
To request an exchange:
1. Contact our customer support within 7 days of receiving your order. 2. Share: - Order Number - Full Name - Reason for Exchange - Photos of the product (if damaged, defective, or incorrect) 3. Once your request is approved, our customer support team will guide you through the exchange process. 4. After receiving the returned item, it will undergo a quality inspection. 5. Once approved, your replacement order will be processed within 7–10 working days.
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Product Availability
- All exchanges are subject to stock availability.
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Shipping Charges
- If the exchange is due to a defective, damaged, or incorrect item sent by Zila Studio, we will cover the exchange shipping costs.
- For size exchanges or customer preference, the customer is responsible for the return and re-shipping charges.
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Important Information
- Cash refunds are not available.
- Products returned without prior approval from our customer support team will not be accepted.
- Exchange requests that do not meet the eligibility criteria may be declined.
- Slight variations in color may occur due to screen settings, lighting, or photography. Such differences are not considered manufacturing defects and are not eligible for exchange.
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Need Assistance?
If you have any questions regarding your exchange request, please contact our customer support team through our official website or social media channels. We will be happy to assist you.